Privacy Policy

1. Introduction

Hariram Namkeen ("we", "our", or "us"), located in Muzaffarnagar, Uttar Pradesh, respects the privacy of our visitors and customers. This Privacy Policy outlines what information we collect when you visit hariramnamkeen.com or interact with us via WhatsApp, and how we safeguard and use that information.

2. Information We Collect

When you place an order, inquire about our products, or interact with our store, we may collect the following necessary information:

• Contact details: Full name, phone/WhatsApp number, and email address.
• Shipping information: Complete postal delivery address, landmark, state, and PIN code.
• Order records: Product SKUs selected, package quantities, and transactional order histories.
• Technical analytics: Anonymized site visit information such as browser type, referring website, device category and which buttons or sections were used (for example, which Order button was tapped), collected through Cloudflare Web Analytics and our own first-party counter. The counter keeps a random visitor ID in your browser's local storage (not a cookie) so we can tell new visitors from returning ones; it contains nothing personal and clearing your browser's site data removes it. We use no advertising cookies, and this data is never linked to your name, phone number or address. It is used solely to optimize site performance and the shopping experience.

3. How We Use Your Information

We use your data exclusively for legitimate business and fulfillment functions:

• Fulfilling, packaging, and dispatching your fresh namkeen orders to your doorstep.
• Sending shipping tracking links, delivery milestones, and order confirmations via WhatsApp or SMS.
• Providing prompt customer care and addressing replacement or refund requests.
• Maintaining regulatory compliance in accordance with FSSAI recordkeeping and GST invoicing requirements in India.

4. Payment Security & Financial Credentials

Your payment security is our top priority. All payments made via online links or QR codes are processed through PCI-DSS compliant, RBI-authorized Indian payment gateways (such as Razorpay, Cashfree, or UPI apps).

Zero Financial Storage: Hariram Namkeen does NOT store, process, or have access to your credit/debit card numbers, CVVs, expiry dates, OTPs, or banking passwords. All sensitive payment interactions occur directly within encrypted payment gateway environments.

5. Zero Data Selling & Third-Party Sharing

We never sell, trade, rent, or monetize your personal details with third-party marketing companies, advertisers, or lead brokers.

Your information is shared only with strictly vetted logistics partners (e.g. Delhivery, Blue Dart, India Post) solely for the physical delivery of your namkeen parcel.

6. Data Security & Retention

We deploy standard security protocols including HTTPS encryption across all web traffic to prevent unauthorized access or disclosure. We retain order records only for as long as needed for fulfillment, customer service history, and legal statutory obligations.

7. Grievance Officer & Contact Details

If you have any questions about this Privacy Policy, wish to access or update your information, or request deletion of your contact records, please contact our designated grievance desk: